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Shipping & Returns

SHIPPING

All domestic orders are shipped via Royal Mail from our UK based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.  

 

UK
Delivery Timeframe Cost
Standard Under £33 3-8 Business Days £3.00
Standard Over £33 3-8 Business Days FREE



Shop Local

Local international sites are also available, where we ship locally from our US, AU and EU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK, EU & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

 

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.


Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

Dr Michele Squire

PhD Scientist

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As a PhD Scientist and former Registered Nurse, Dr Michele Squire combines years of clinical research with her supportive, patient-first manner. After 17 years of research, Dr Michele is renowned for her extensive knowledge – and respected for her exceptionally high standards when it comes to clinically backed skin care.  

Not only is Dr Michele one of the industry’s most trusted experts, her passion for streamlined routines and real results is unparalleled in Australia. Her commitment to only endorsing clinically studied skincare makes Dr Michele’s practice a welcome change for disillusioned beauty editors and overwhelmed patients alike.

Through her personalised skincare prescription service, Qr8, Dr Michele is driven to guide her patients through common skin concerns and help rebuild their confidence. And this passion carries through to every press interview and every interaction with her community on Instagram.

“Treat your skin health like your overall health. Take a preventative approach to ensuring your skin functions well. This isn’t something we shouldn’t consider vain, but take pride in!”

– Dr Michele Squire

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On Instagram where ingredient trends and skincare faux pas are rampant, Dr Michele uses the platform as a tool to right beauty wrongs. By debunking long-believed skincare myths and explaining the science – or lack thereof – behind the latest craze, Dr Michele’s advice may seem bold – but it’s revolutionary. Instead of 10-step routines, Dr Michele advocates for bidirectional, straight-forward regimens to improve skin with trusted solutions, inside and out.

As one of the first experts to support the clinically proven benefits of marine collagen, Dr Michele Squire joined Vida Glow’s Skin Professional Panel in 2020. And with her dedication to following ingestible beauty and independent, gold-standard clinical studies, Dr Michele Squire remains at the forefront of skincare research. So you can have complete trust in your doctor-prescribed routine, no matter your skin concerns. 

Learn more about Vida Glow’s industry-leading Skin Professional Panel here.