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Shipping & Returns

SHIPPING

All domestic orders are shipped via Royal Mail from our UK based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.  

 

UK
Delivery Timeframe Cost
Standard Under £33 3-8 Business Days £3.00
Standard Over £33 3-8 Business Days FREE



Shop Local

Local international sites are also available, where we ship locally from our US, AU and EU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK, EU & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

 

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.


Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

CLINICAL TRIALS

Redefining a global category through science-backed ingestible solutions. Leveraging new and emerging research, first-to-market formulations and an ongoing commitment to clinical and consumer data.

Consumer Trials

At Vida Glow, we recognise that consumer insights are invaluable in shaping our credibility. That’s why we conduct rigorous in-house consumer trials for all new innovations. Each trial involves both clinical assessments and self-reported measures to gauge effectiveness and consumer satisfaction.

During these trials, we employ objective clinical evaluations alongside subjective feedback from participants. This dual approach allows us to understand how our products perform in real-world settings. Participants provide insights into their experiences, noting changes in their skin or hair health, and the ease of regimen.

At Vida Glow, we are not just crafting beauty products; we are pioneering a new standard in ingestible beauty, driven by science. By engaging with our community in this way, we ensure that every new product launched reflects the needs and desires of our consumers, and provides them with the strongest possible results.

FORMULATED FOR YOU. VALIDATED BY SCIENCE.

Formulating the most effective and credible ingestible beauty supplements has remained our vision since 2014. To further contribute to the emerging body of research on Vida Glow’s ingestible innovations, our in-house team of scientists and researchers worked to obtain and collate a set of owned consumer studies to make education and results accessible to you.

PRO COLLAGEN+ CONSUMER TRIAL
COLLAGEN LIQUID ADVANCE CONSUMER TRIAL
RADIANCE+ CLINICAL TRIAL

Cutting-Edge Technology

To propel our credibility, we invest in advanced clinical tools to support our in-house consumer research.

VISIA®

This complexion imaging system captures high-resolution images of the skin, analysing crucial parameters across key beauty concerns such as pigmentation, texture, wrinkles and pore size. The VISIA® tool allows us to track changes over time, providing objective data that demonstrates the effectiveness of our ingestible beauty products. In consumer trials, participants undergo a VISIA® skin analysis at week 0, prior to beginning supplementation. Followed by incremental check-in’s to record when early results and full product benefits can be expected.

Cutting-Edge Technology

Vida Glow is one of the only non-dermatological business in Australia to own a HairMetrix device, which speaks to our on-going commitment to science; ensuring our products are performing as they should and having the objective data to back it up. Using trichoscopy (dermoscopic imaging of the scalp and hair), the HairMetrix provides a comprehensive insight into all aspects of hair health. The device measures things like hair growth, the number of new hairs, the number of new hair follicles, the terminal to vellus ratio (implicated in androgenic alopecia), hair length, hair thickness and hair density.

Using advanced AI, the device is fully automated, meaning it provides accurate, scientifically validated measurements every time. Unlike similar devices on the market , the HairMetrix is non-invase. No scalp or hair preparation is required for the assessment ,meaning no cutting or colouring of the hair, making for a seamless participant experience.

CLINICAL INVESTMENTS

With over a million dollars invested into clinical trials, Vida Glow is dedicated to ensuring that our products are both innovative and effective. We follow the gold standard of clinical research through randomised double-blind, placebo-controlled trials. This rigorous methodology eliminates bias and ensures that the results we report are accurate, transparent and deliver the highest efficacy.

As we continue to innovate, our commitment to obtaining ongoing clinical data for future products remains a priority. By prioritising science in our product development, we aim to create the strongest ingestible beauty solutions on the market - setting the benchmark for what’s possible in ingestible beauty.