There is a QR Code located on the bottom of the packaging to verify that your purchase is a genuine Vida Glow product. Scan the QR code with your mobile as follows:
1. Open up the camera app on your smartphone.
2. Hold the device over the QR code so that it’s clearly visible within your smartphone’s screen.
3. Click onto the link that pops up, which will lead you to a genuine product tracing page.
The best before date can be found on the bottom of the product, along with the batch number and production date. Generally speaking, product shelf-life ranges from 2-3 years. We recommend storing all Vida Glow products in a cool dry place, away from direct sunlight and moisture. For all loose powders, we recommend refrigerating once opened.
No, we don’t offer price matching. However, you can purchase at advertised prices through third-party resellers. Please note, if you make a purchase via our resellers, all enquiries regarding your order should be directed to their customer service.
We’ll let you know when it’s available as soon as it's back in stock. Simply email us on email@example.com and we'll be in touch.
We’re very sorry about that. Please email firstname.lastname@example.org with details of your order number so we can quickly correct this issue.
No, we don’t offer sample packs of our products to try before purchasing.
To redeem a discount code or gift card, proceed to checkout and you’ll find an entry box to enter your code. Please note, only one discount code can be used per order. Discount codes are not redeemable on subscription orders.
Yes, we do. This information is available to view on all product pages. Scroll down to the *Active Ingredients* section and click *View All Ingredients*.
Yes, we do. This information is available to view on the product pages for all of our ingestible formulas. Scroll down to the *Active Ingredients* section and click *Nutritional Information*.
1 SERVE DAILY: For those 25-35 wanting to maintain healthy hair, skin and nails.
2 SERVES DAILY: For those 36-45 experiencing the first signs of fine lines and wrinkles, weak nails and fine hair.
3 SERVES DAILY: For those 45+ experiencing deeper wrinkles, fine hair and brittle nails.
If you’re new to collagen supplements, start with 1 serve per day. Too much too soon can cause minor stomach upset. If you’d like a personalised daily routine, we’re here to help. Please email email@example.com.
We recommend taking 1-2 Hyaluronic Complex ampoules a day. Depending on your skin’s hydration needs, supplementation can be periodic when your skin needs an intensive hydration boost, or continuous if your skin is chronically dry.
Vida Glow undergoes rigorous testing for quality and purity to guarantee the products we sell are certified, 100% safe for human consumption. Every batch is tested for microbiology, stability, nutrition profile, toxins and heavy metals such as mercury, lead and arsenic.
Our products meet all required quality and safety standards set by the top Australian and international regulatory agencies.
Our Marine Collagen is a fish protein, so there is a possibility of causing sensitivity or allergic reactions. Vida Glow is not suitable for those with fish allergies.
Only authorised stockists can sell Vida Glow products online or in person. If you’d like to become an authorised stockist, please contact firstname.lastname@example.org.
Our subscription service allows you to schedule your Vida Glow deliveries (so you never run out of your daily essential). Plus, you’ll receive a 15% product discount in the process. You can choose to get your products sent to you every 14, 30, 60 or 90 days. On the product page, click the *Subscribe & Save* option on your chosen Vida Glow products and select your preferred delivery schedule.
Yes, you can. There’s a minimum period of two auto-renewals, so you’re free to cancel at any time after your first two orders. Just reach out to email@example.com, and we'll process the cancellation. Once it’s cancelled, we’ll send a confirmation.
We get it – you want to change up your routine. If you want to make any changes to your subscription, you can do so on your customer portal whenever you’d like. Not only can you swap your subscription order, but you can also update your next subscription date, the quantity of your order, delivery schedule, payment and shipping details. If you have trouble accessing your account or want us to make these changes for you, please email firstname.lastname@example.org.
Yes, you can. If you want to make any changes to your subscription, you can manage the date, frequency, product, payment method and shipping details in your customer portal. Alternatively, we can update this on your behalf, please email email@example.com.
Shipping & Returns
For UK customers, we offer free shipping on all orders over £50. For orders under £50 shipping is £5.
From our Australian store we, ship to New Zealand, Hong Kong, Singapore, China, Indonesia, Japan, Macao and Malaysia.
We also have local international sites, where we ship locally from our US, UK and AU dispatch centres. This ensures fast and reliable shipping:
All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK & Australia don’t need to worry about customs – we ship using domestic mail to these locations.
We always do our best to get your orders to you as quickly as possible. But sometimes shipping delays occur for reasons out of our control (busy holiday periods and extreme weather conditions). Should your order be delayed, we appreciate your patience and encourage you to contact firstname.lastname@example.org with any queries.
We can only accept returns for damaged goods that are not opened. Please note, all return requests must contact email@example.com within 2 weeks of receiving your order. Due to regulations worldwide, we can’t accept any refunds for open packages. Unfortunately, we also can’t accept returns or refunds for ‘change of mind’ once a purchase has been made. If you’re concerned that your product is damaged or faulty, please contact us so we can assist and issue a refund where applicable.
Our standard shipping for UK can take 3-8 business days, depending on location. Although, most are delivered within 3-5 business days.
Our order confirmation and shipping emails are sent automatically to the email address used at checkout. Sometimes customers forget their PayPal is linked to an old email address. Check your PayPal email if you haven’t received the email linked to your order.
Additionally, check your Junk or Spam folders – occasionally our emails end up there. If this is the case, please move firstname.lastname@example.org to the approved list within your email inbox. Now you won’t miss a thing.
For most of the countries we ship to, we use a premium postage carrier with full online tracking services available. If your chosen shipping method includes tracking, you’ll receive an automatic email with your tracking link as soon as it becomes available from the shipping carrier. Please keep in mind that although we ship all orders out within 24 business hours, shipping carriers often don’t provide tracking links for 24-48 hours from dispatch. We also recommend adding your phone number at checkout for delivery updates via text.
Given our warehouse locations, customers in the US, UK & Australia don’t need to worry about customs – we ship using domestic mail to these locations. All other customers are responsible for any import customs, duty or taxes.
We pride ourselves in providing quality products that deliver safe and tangible results. If you believe your order is damaged or faulty, please email email@example.com within 2 weeks of receiving your order. We will help you and issue a refund where applicable.