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Shipping & Returns

SHIPPING

All domestic orders are shipped via Royal Mail from our UK based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.  

 

UK
Delivery Timeframe Cost
Standard Under £33 3-8 Business Days £3.00
Standard Over £33 3-8 Business Days FREE



Shop Local

Local international sites are also available, where we ship locally from our US, AU and EU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK, EU & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

 

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.


Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

Meet Our Skin Professionals

You want the facts, we have the experts. Meet our Skin Professionals.

Our Skin Professionals are a panel of world-class skin experts brought together by beauty that works. Featuring a skin dermatologist, a medical and cosmetic skin specialist and holistic skin experts, our Skin Professionals are at the forefront of skin care research and practice with a commitment to science-backed, bidirectional beauty routines.

They go beyond the surface, offering expert guidance and skin education across dermatology and aesthetics. So if you’re wondering when to see a dermatologist or “which skin treatment is best for me?”, learn more from our Skin Professionals and discover what it means to glow from the inside out.

Dr Ewoma Ukeleghe – Medical & Cosmetic Doctor

UK award-winning Medical & Cosmetic Doctor and founder of London-based clinic SKNDOCTOR, Dr Ewoma combines her extensive medical knowledge with a contemporary take on beauty. Promoting a holistic, science-based approach to skincare and non-surgical treatments.

With a degree in Medicine and Surgery from the prestigious University of Liverpool Medical School, Dr Ewoma’s multi-faceted methodology to aesthetics has garnered her international acclaim. Today, her expert clinical opinion is one of the most sought after in the industry, ensuring every client leaves feeling empowered in their own beauty.

“See collagen supplements as a way of investing in your future you. These small, consistent steps over a sustained period of time add up and multiply to produce long-lasting results.”

- Dr Ewoma Ukeleghe

Dr Michele Squire - Scientist

Dr Michele Squire is a PhD scientist, science educator and former Registered Nurse passionate about skincare and breaking down beauty misinformation.

With 17 years of skincare science research under her belt, Dr Squire has a dedicated online following who see her as a consumer advocate, dispelling ingredient myths and recommending products only with proven results.

“Ingestible marine collagen supplements have robust science to support them. The science is unequivocal.”

- Dr Michele Squire 

Jocelyn Petroni - Beauty Therapist

One of Australia’s pre-eminent skin aestheticians, Jocelyn Petroni has forged a reputation few can match. Her dynamic, results-driven techniques and holistic approach to beauty attracts a devoted, ever-glowing high-profile clientele.

Jocelyn is a firm believer in the mind, body and skin connection. She blends classical methods with therapeutic techniques, such as Reiki and Shiatsu Massage, to make skin shine as if lit from within.

“As a leader, I want to encourage people to holistically look after their skin and nails. Supplements and supporting collagen production are essential in a healthy diet that focuses on optimal skin and nail health.”

- Jocelyn Petroni

Chloe Mcleod - Dietitian

An advocate for using food to fuel your best life, Chloe McLeod is an Advanced Sports Dietitian and Accredited Practising Dietitian with more than a decade of experience.

Chloe found her vocation via her own childhood intolerances. Now, she educates her clients on making dietary choices that lead to better health and radiant skin.

“Dietary sources are important, but one of the cool things about nutricosmetics is that we can harness specific benefits by taking vitamins and minerals.”

- Chloe McLeod